Privacy Policy

Last updated: March 25, 2026

1. Introduction

EpicClaw ("we," "us," "our," or "Company") operates the EpicClaw service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, phone number, company name, billing address, payment information
• Client Data: Details about your clients (names, emails, project history, rates, preferences) that you voluntarily upload or that we generate on your behalf
• Usage Data: How you interact with the Service (logins, features used, proposals generated, invoices sent, follow-ups triggered)
• Communication: Messages you send to our support team, feedback, surveys
• Device Information: IP address, browser type, operating system, device identifiers

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process payments and send invoices
• Generate proposals, contracts, and business documents using your client data
• Send daily briefings, follow-ups, and notifications
• Respond to support requests
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations
• Send product updates and marketing communications (with your consent)

4. Client Data & AI Processing

EpicClaw uses AI to analyze your client data (names, project history, communication preferences) to personalize proposals, generate follow-ups, and create briefings. This processing:

• Happens on our encrypted, GDPR-compliant servers
• Is never shared with third parties without your consent
• Does not train public AI models (your data is private)
• Is logged so you can audit all AI-generated content
• Is reversible (you can request deletion anytime)

5. Data Security

We protect your data using:

• End-to-end encryption for sensitive data
• TLS/SSL for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Restricted access (only authorized employees)
• Audit logs for all data access and modifications

6. Data Retention

We retain your data as follows:

• Account information: For the duration of your subscription + 30 days after cancellation
• Client data: For as long as you keep it in your account (you can delete anytime)
• Usage logs: For 90 days (for support and security)
• Billing records: For 7 years (legal requirement)

7. Data Sharing

We do not sell your data. We share data only with:

• Service Providers: Payment processors (FluidPay), email/messaging services (SendGrid, Telegram API), analytics (Plausible)
• Legal Requirements: When required by law, court order, or government request
• Your Consent: When you explicitly authorize us to integrate with third-party tools (e.g., HubSpot, Zapier)

8. Your Rights (GDPR, CCPA)

If you reside in the EU (GDPR) or California (CCPA), you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Deletion: Request we delete your data (right to be forgotten)
• Portability: Receive your data in a portable format
• Objection: Opt-out of certain processing (e.g., marketing emails)
• Restriction: Limit how we use your data

To exercise these rights, contact privacy@epicclaw.ai with your request. We'll respond within 30 days.

9. Cookies & Tracking

We use minimal cookies:

• Essential cookies: For authentication and session management
• Analytics cookies: To understand how you use the Service (via Plausible, GDPR-compliant, no third-party tracking)

You can disable cookies in your browser settings, though some features may not work properly.

10. Third-Party Links

Our Service may contain links to third-party websites. We're not responsible for their privacy practices. Read their privacy policies before submitting information.

11. Children's Privacy

Our Service is not intended for anyone under 18. We don't knowingly collect data from minors. If we learn we've collected data from a minor, we'll delete it immediately.

12. Changes to This Privacy Policy

We may update this policy. We'll notify you of material changes via email or a prominent notice on our website. Your continued use of the Service constitutes acceptance of changes.

13. Contact Us

If you have questions about this Privacy Policy, contact us:

• Email: privacy@epicclaw.ai
• Website: epicclaw.ai
• Mailing address: EpicClaw AI, 123 Business St, San Francisco, CA 94105 (update with real address)